Insurance Fraud Costs UK Billions as Travel Scams Surge

Insurers in the United Kingdom uncovered £1.34 billion in fraudulent claims during 2025, driven by an 85 per cent annual rise in fake travel claims, according to the Association of British Insurers (ABI).

The total value of intercepted fraud rose by 14 per cent compared to the £1.18 billion recorded the previous year. Despite this increase in value, the overall number of exposed fake claims fell slightly by 2.7 per cent against 2024, totalling 93,900 cases.

What is the average value of a fraudulent insurance claim?

The mean value of a fraudulent claim reached £14,300 last year, the second-highest figure on ABI records, just under the £14,600 peak recorded in 2022.

Which types of insurance fraud are most common?

Motor insurance accounted for 55 per cent of all detected fraud, with 51,900 bogus claims worth £625 million identified. The average motor fraud claim was valued at approximately £12,000. The ABI has collected fraud data since 2004, and the average value per detected motor fraud claim in 2025 was the second highest figure recorded since 2015.

Property insurance claims fell by 6.2 per cent annually to 17,700 cases, but the average value of a fraudulent claim increased to a record high of £11,400.

Travel insurance fraud recorded a particularly sharp annual increase in volume, with an 85 per cent jump in detected cases, reaching 4,500. The value of these cases increased at a slower rate than the volume, rising by 16 per cent to reach £8.6 million.

Exaggerated loss remains the most common type of fraud, with 26,900 cases identified. Contrived incident and loss fraud saw a significant increase, rising by 30 per cent to around 5,600 cases. These scams involve fraudsters deliberately creating or staging incidents, losses or circumstances in order to make a claim.

How much fraud did insurers prevent?

The ABI also reported that insurers prevented fraudulent insurance applications worth £1.8 billion last year. Application fraud occurs when information is deliberately misrepresented or withheld in order to obtain insurance cover or reduce premiums.

What are the consequences of insurance fraud?

Mark Allen, head of fraud and financial crime at the ABI, said:

Although the rate of detected insurance fraud fell slightly last year, our data shows that fraudsters are targeting much bigger payouts. As emerging technologies such as AI become more widely available, fraudsters will continue to look for new ways to exploit them.

He added:

Insurance fraud pushes up costs for everyone, making it more important than ever that as an industry, we continue to work together to detect, prevent and deter fraud across all lines. Anyone considering committing insurance fraud should be under no illusion, it is a serious crime with serious consequences, including a criminal conviction and imprisonment.

Temporary detective chief inspector Simon Klust, head of the Insurance Fraud Enforcement Department (IFED) at the City of London Police, said:

Insurance fraud is not a victimless crime and those who commit it increase the cost of premiums for honest customers. These figures show that, on average, more than 250 fraudulent insurance claims are detected each day, and this is unfortunately likely to be just the tip of the iceberg.

Ursula Jallow, director at the Insurance Fraud Bureau (IFB), said:

Insurance fraud is devastating. It costs honest consumers when times are already tough. If anyone has information about insurance fraud, they can report it confidentially through our free CheatLine service.

The ABI has collected fraud data since 2004, providing a long-term record of fraudulent activity within the insurance sector. The figures highlight the ongoing challenge faced by insurers and law enforcement in combating fraudulent claims.